Order and Shipping / Terms and Conditions

To place an order click on the "Buy Now" button next to the product you wish to purchase, then follow the easy instructions on our Secure Ordering System. Upon completion of your order you will receive a confirmation E-mail (if provided) of your order and an Order Number(Shopper ID).
If you prefer, you can also place your order by credit card over the phone at 1-877-878-9882.
To fax us your information, our fax number is 1-800-846-7609.
Our hours are from 9 AM to 5 PM , M-F, MST. If you have any questions, please give us a call.
1-877-878-9882

Do not send credit card information using E-mail. E-mail is not secure.

For Security and Privacy Policy, Click Here!

When placing your order by phone, please have the following information:

1. Your full name or company name.
2. Your address, phone number, E-mail address .
3. Product Name and SKU number.
4. Quantity desired.
5. A copy of your prescription if required*

All sales are final at the time the order is shipped. Any cancellations after the item is shipped will be treated  as a return (See Return Policy). All shipping charges posted on this website and in the shopping cart are for  the Continental U.S. only. Shipping to Alaska and Hawaii or any U.S. territory will incur additional shipping charges.
Any changes or inaccuracies must be made or corrected before the order is shipped. Additional shipping, redelivery, customs and duty charges are the responsibility of the purchaser.
*Orders requiring a prescription will only be shipped after Quality Medical Inc. has received a copy of the prescription. Fax a copy to: 1-800-846-7609

We accept most Major Credit Cards. These include Visa, Master Card, Discover and American Express.

Standard Shipping is by FedEx or UPS ground 2-5 days or USPS Priority Mail 2-3 day service or First Class Mail.
We gladly ship to EPO and APO addresses.

For 2nd Day or Overnight Shipping, Please give us a call: 1-877-878-9882, for orders placed online using expidited shippping, order must be placed by 12:00 pm MST for same day shipping. Orders placed after 12:00 pm will ship the following business day. If you need Saturday delivery please call 1-877-878-9882. Expedited orders placed via the website will be delivered M-F only.
Quality Medical, Inc, upon shipment of your product, will notify you by E-mail (if provided) of the date of shipment and any related shipping and tracking information that applies when requested. Orders shipped Priority Mail will not have tracking information. Tracking information on orders shipped Third Party will not immediatly be available. If customer declines insurance, customer bears full responsibility for any loss or damages during shipping.
Any terms and conditions listed on individual web pages of Quality Medical Inc are in addition to the terms and conditions stated on this page.

Liability Disclaimer - Please read and follow all user instructions provided with your product(s).  Buyer agrees to indemnify and hold harmless Quality Medical Inc., it's employees, officers, directors, parent, subsidiary and affiliates from any and all injuries, damages, claims and expenses related to the use or possession of any product sold on this website.  Quality Medical Inc. cannot advise or recommend any product beyond it's intended use.  Please consult your doctor or the equipment manufacturer for advice on the use of any product.

Quality Medical Inc. - Return Policy

The goal of Quality Medical, Inc. is your complete satisfaction. We want you to be happy with your purchase. If within 15 days of invoice date, the product purchased from Quality Medical, Inc. is defective in material and /or workmanship and you have the original packaging, in new unmarked condition with all original parts, instructions and warranty cards, we will exchange the defective product in accordance with the manufacturers policies less any shipping or handling charges that may apply.
* You MUST call for an RMA number before returning any product defective or otherwise to Quality Medical Inc. Do not refuse your shippment. Items returned without an RMA number will not be accepted or held by Quality Medical Inc. We reserve the right to be the sole determiner of the definition of defective. We suggest that you use UPS or Priority Mail and for your protection, return the package INSURED and keep your receipt. Sorry, we cannot accept C.O.D. returns. Please enclose a copy of your original invoice with the package and place the RMA number on the shipping label for prompt service. RMA numbers expire after 15 days.
After the 15-day period has expired, consult the manufacturer's warranty instructions enclosed with the product. These returns must be made through the manufacturer for repairs under their warranty provisions. Any and all shipping, insurance and handling charges incurred by the purchaser for warranty service or returns are the sole responsibility of the purchaser. Any returns for incorrect address, order errors, items refused upon delivery or for any other reason whatsoever (other than warranty service) are subject to a 20% restocking fee. A $5 minimum and up to a 5% cancellation fee for merchant processing will be charged for any cancelled order.

* Any item sold by Quality Medical Inc. that is used on or contacting the skin, used for oxygen or medication delivery cannot be returned under any circumstances.  This includes cast protectors.  These products cannot be re-sold or used by any other party or consumer.   All Bathroom Safety products and special order items, including wheelchairs and scooters, cannot be returned.